FAQs

RubyWell is a technology company that helps families and care providers work together to safely manage care at home.

We believe that caring for a homebound loved one shouldn’t mean sacrificing your emotional, physical, and financial well-being. So we’re building solutions to help family caregivers get the support, training, and compensation you deserve.

We’ve created a blog where all family caregivers can find articles and guides that help you manage the financial impact of your caregiving journey.

RubyWell has also partnered with Jewish Association on Aging to launch a Family Caregiver Study in Pennsylvania's Allegheny and Westmoreland Counties. Family caregivers who enroll in the study can earn stipend up to $300/month based on participation in study activites, including: joining weekly virtual "huddles" with your dedicated Care Navigator and cohort of other family caregivers like you, submitting regular check-in surveys, viewing training videos relevant to your loved one's care needs, providing input on your experience, and other study activities.

The goal of this study is to show that providing family caregivers with structured support, training, and compensation helps ease caregiver strain, reduce avoidable hospital and ER visits, and lower overall costs of care.

Home health care is skilled medical care provided in your home. It can include nursing, physical therapy, occupational therapy, and speech therapy, as well as home health aide support when required as part of a care plan that includes skilled care. The goal of home health is to help you recover from illness or injury, manage chronic conditions, and help you stay safe, stable, and out of the hospital.

By reducing preventable hospital, ED, and SNF usage, RubyWell’s care model helps health plans reduce total cost of care (TCOC) for older adults with complex chronic conditions—your most expensive members.

No, there’s no cost to family caregivers who enroll and participate in the Family Caregiver Study. You already have enough expenses!

And for Original Medicare (Parts A and B) members, there’s no cost for the home health services they're eligible for. Original Medicare covers medically-necessary home health services for eligible members. 

Medicare Advantage plans (Part C) are required to cover the same services as Original Medicare, but they may charge a copay, and you may need prior authorization for care.

Funding for this study is provided by a generous grant awarded to The Jewish Association on Aging by The Richard King Mellon Foundation, to better support older adults and their family caregivers in this region. By tracking patient outcomes, we plan to show the positive impact that this type of care model can have for families and health plans. Based on that impact, we plan to expand this care model throughout the state and the country.

RubyWell is HIPAA compliant. HIPAA stands for the Health Insurance Portability and Accountability Act, and it includes both a Privacy Rule and a Security Rule to protect individuals' health information. The Privacy Rule sets limits and conditions on the use and disclosure of protected health information. The Security Rule establishes national standards to protect individuals' electronic personal health information. The Security Rule requires covered entities, like RubyWell, to protect patients' electronically stored, protected health information (ePHI) by using appropriate administrative, physical, and technical safeguards to ensure its confidentiality, integrity, and security.

We’re also SOC2 Type 2 certified. This means that we have put rigorous systems and protocols in place to protect sensitive information. And that these measures are tested and proven effective over time—not just at a single point.

Have questions or concerns? You can contact RubyWell by emailing us at hello@rubywell.com.